Title: Pioneering Nature-Based Solutions: An Insightful Journey with Jo Harrison of United Utilities

Jo Harrison’s journey in the water sector is one of family tradition and passion. Growing up in a family with ties to Severn Trent Water, Jo’s early exposure to the industry led her to pursue environmental science, eventually steering her career towards United Utilities. Her impressive tenure of over 26 years speaks to her commitment and the pivotal roles she has held, focusing significantly on strategic and operational planning.

Introducing United Utilities

United Utilities serves the northwest of England, encompassing diverse regions from Shropshire to the Scottish border, including major cities like Manchester and Liverpool. With approximately 7 million customers, the utility manages both urban and rural challenges, ensuring efficient water supply and management.

Exploring Nature-Based Solutions

Nature-based solutions are a key focus of Jo’s work. These solutions leverage the natural environment to manage water flow and quality. Emphasizing sustainable approaches, Jo explains how United Utilities utilizes systems like reed beds and sustainable drainage to treat wastewater and protect drinking water. The integration of natural systems not only improves environmental outcomes but also enhances the resilience of water management practices.

The SCaMP Initiative: A Case Study

United Utilities’ journey with nature-based solutions began over two decades ago with the SCaMP program, focusing on sustainable catchment management. This initiative led to the restoration of ecosystems around upland reservoirs, effectively addressing issues like peat erosion and improving water quality without relying on costly technological interventions.

Challenges and Stakeholder Engagement

Engaging stakeholders such as regulators proved crucial. Jo reflects on the need to demonstrate that investing in natural environments is as valid as traditional treatment technologies. Regulatory frameworks sometimes pose challenges, but continued dialogue and evidence-based advocacy have progressed these conversations.

Impactful Projects: The River Petrol Example

A standout project in their journey is on the River Petrol in the Eden Catchments. Facing regulatory demands for significant treatment upgrades, United Utilities chose a holistic approach, working alongside farmers and the Rivers Trust. This collaboration led to impactful changes in land management practices, ultimately reducing nutrient pollution and delivering substantial environmental and financial benefits.

Lessons Learned and Future Directions

Jo emphasizes the importance of perseverance and trusting one’s convictions, especially when regulatory structures seem counterintuitive. She encourages others in the sector to push for solutions that promise broader, long-term benefits. As United Utilities continues to innovate, they are setting new standards for integrating nature-based solutions into asset management.

Conclusion: A Personal Reflection

Reflecting on her father’s advice to “follow your heart,” Jo champions the idea of pursuing passion-driven work. Her journey in the water sector exemplifies how passion and commitment can drive meaningful change. As we conclude, Jo’s story serves as a beacon for others striving to balance sustainability and efficiency in resource management.

Join us next time on Exec Exchange for more insightful conversations with leaders shaping the future of the water sector.