Navigating Non-Revenue Water: A Global Perspective with Andrew Donnelly
In a riveting episode of the “Executive Exchange” podcast, Piers Clark engaged in a profound conversation with Andrew Donnelly, a board member at Águas de Portugal International. This episode centered around the pivotal role of non-revenue water in transforming the water utility sectors across the globe. Listen here: “Non-Revenue Water – An agent for change” with Andrew Donnelly, Board Director, Aguas de Portugal
Introduction to the Better Way Forward
Kicking off with an introduction by Piers, the podcast delved into Andrew Donnelly’s unique journey from Newcastle, UK, to becoming a stalwart in the water sector in Portugal. Andrew’s path, marked by educational twists and career-defining opportunities, set the stage for his current role, where he leverages his expertise to spearhead change via non-revenue water management.
From Newcastle to Portugal: A Strategic Journey
Andrew recounted his journey, detailing how his academic pursuits in environmental science led him to Sterling University and later to Portugal. This geographical shift was pivotal, as it introduced him to Águas de Gaia and eventually to a role focused on non-revenue water—a domain he was initially unfamiliar with but one that became central to his career.
The Águas de Portugal Ecosystem
A comprehensive breakdown of the Águas de Portugal’s structure was illuminated, highlighting its unique operational framework. Andrew explained how this state water utility operates without the pressures of privatization, aided by central holding companies and regional utilities. Here, he plays a crucial role by promoting Portuguese water solutions on an international scale, often assisting in crisis situations like the one in Mozambique.
Non-Revenue Water: A Catalyst for Change
Central to the discussion was non-revenue water, which Andrew described as a true catalyst for organizational change. His perspective underscored the necessity of collaboration across all operations within a utility—from maintenance to customer service—in tackling water loss and enhancing efficiency. This comprehensive approach aids global projects by adapting best practices tailored to local conditions.
Case Studies: Exporting Expertise
Andrew shared insights into the practical implementation of non-revenue water solutions, citing successful projects in countries like Angola and Mozambique. He detailed how these projects are customized to each locale’s specific needs, illustrating the importance of adjusted metrics for efficient water management in diverse environments.
Challenges and Achievements
The discourse covered the hurdles faced in the international arena due to economic and political factors. Nonetheless, Andrew took pride in the professional teams built under his leadership, capable of independently executing these crucial projects. He reflected on the satisfaction of training a capable workforce that can uphold the continuity and quality of essential water services.
Connection to Family Values
In concluding thoughts, Andrew acknowledged the personal support system provided by his family, crediting his success to the unwavering support and freedom they granted him in charting his career path.
Conclusion
The dialogue highlighted the vital international role of Águas de Portugal International in promoting sustainable and efficient water management. Andrew Donnelly’s contribution, both in sector innovations and in nurturing new professional pipelines, exemplifies a commitment to impactful change through entire organizational ecosystems.
Such insightful exchanges promise to inspire current and future leaders in the water sector as they strive to implement and advance non-revenue water projects globally. We eagerly await the continued evolution of these global partnerships and the positive impact they bring to water management across the world.